Digital products
Books, bundles, and courses are digital products with instant access: after purchase, your files and recordings are delivered to the email address used at checkout, so no shipping address is required. Recording access expires 60 days after purchase; videos stream online and cannot be downloaded, while the accompanying PDFs are yours to keep. All digital products, including courses, are final sale and non-refundable.
Consultations: refund and rescheduling policy
Consultations with Dr. Filipe Santos are 1 hour long and booked through our scheduling page. By booking an appointment you agree to the following terms:
- Consultations cancelled within 72 hours of the scheduled start time are non-refundable.
- All refunds are subject to a 10% administration fee.
- Each consultation may be rescheduled once, provided the request is submitted at least 72 hours prior to the originally scheduled appointment.
If a session is cancelled by Dr. Santos or his team, you will receive a full refund or the option to reschedule without additional charges.
Questions
If you have questions about a booking, email [email protected] before booking your spot. For any questions or concerns about this policy, contact us at [email protected].